Unprofessional Customer Service

I was planning on leaving for AbuDhabi, when I wondered If I could take my new GSM connection with me, so that I woudn't be totally cut off with the people I know. So I dialled off to my service provider's help line, catching a look at my watch, hoping that I'd make the call before dinner was served. I was bounced from menu to menu on the voice menu, and then forced to listen to their suffocating theme song - 'Dil To Aik Hai' - for about twenty minutes while no one answered my call. Disgruntled with the failed attempt, I put dinner plans aside and hopped on to the internet, hoping that I'd find an answer to my question on their website. Again, I was forced to face the music. Literally, and actually. But their website, too, proved to be extremely inadequate.

Then I realized that this is true of most communication companies in Pakistan. The customer service (staff and system) is extremely unprofessional, and matches the ranks of what one would expect from fresh college graduates or internees - not corporate geniuses. But then again, in the words of Elbert Hubbard:
"Genius may have its limitations,
but stupidity is not thus handicapped."